FAQ

Yes, we ship worldwide.

Orders placed after 12pm on Monday-Thursday, will be processed the next day. Orders placed Friday after 12pm (along with Saturday & Sunday) will be processed on Monday. Orders ship out Monday-Friday (not on weekends).

No, we ship via overnight once dress is received within the 3-5 days. This time frame is because we have access to that dress/size, as it is not in our warehouse.

There may be instances where a fee will be due, but we do try to include these fees in our shipments.

We accept all Visa, Mastercard, American Express, Discover, and PayPal. We also offer payment plans through PayPal. Additionally we do accept bank transfers, money orders and checks. Merchandise will ship only after payment is complete.

If you select a dress not in stock, pre-order or special order, once the dress is received in time frame given, your order will be shipped via the shipping method you have chosen.

Upon issuance of store credit, it will be visible in your account for use when you sign into your account.

Customers with an account will have a speedier checkout process in the future as well as have the ability to request a return thorough your account. Additionally, you can view order history and store your credit/billing/shipping information.

When tracking is uploaded it will show which carrier is shipping. While we normally ship via Fedex, we also use DHL.

You can start a return directly from your account. If you did not create an account, please email info@sector15enterprises.com with your order number and request a return. We include a packing slip and return label with most orders. Please include that slip with your return for proper credit.

Returns will be processed and refunded/credited within 10-14 business days after receiving merchandise back at our facility.

If you are receiving a refund or store credit, original shipping cost will not be refunded.

Please refer to our Return Policy Page

If you have forgotten your password, click Sign In on the menu bar to access the Sign In screen. At the bottom of the page, click on the "Forgot your password?" link. On the password retrieval page, you may enter your e-mail address, and then click "Get Password". We will send your password to the e-mail address we have on file for your account.

To become a registered member of this site, click Register on the menu bar and enter your Profile and Account information. Then click Register. There is no cost to become a registered member. Please note: For security purposes, your password must consist of 7-32 characters and must include at least one letter and one number. Passwords are case sensitive.

Please click Contact Us on the menu bar to learn how to reach us regarding any questions or issues you may have. Feel free to contact us, or fill out the Contact Request form and we will contact you.

YES! Your credit card information is protected with a secure SSL Certificate that encrypts all of your transactions through our site with industry-standard secure sockets layer (SSL) technology. If the online store accepts credit cards, rest assured that both your credit card information and personal information are protected.

To update your contact information you must first Sign In. Click My Account on the menu bar to access your account information. Select the Profile for which you wish to update the contact information. Make your changes and then click Save.

To update your e-mail address and password you must first Sign In. Click My Account on the menu bar to access your account information and then select Change E-mail Address and Password from the My Account menu. You may update your e-mail address, first and last name, and change your password, then click Save. Please note: For security purposes, your password must consist of 7-32 characters and must include at least one letter and one number. Passwords are case sensitive.

To view your order history you must first Sign In. Click My Account on the menu bar to access your account information. Select View Order History from the My Account menu and then select the order number for the order you wish to view.

You can include special instructions for orders during checkout. In your shopping cart, click Checkout. On the Payment page, type your special instructions or comments in the Special Instructions text box. The store owner will receive these instructions along with the order. Click Place Order to continue with the checkout process.